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Holiday Inn Express Hotel & Suites LAKE CHARLES

3 Stars
 
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402 Martin Luther King Hwy   [edit info]
Lake Charles, LA 70601, United States www.ichotelsgroup.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Welcome to the Holiday Inn Express Hotel & Suites - Lake Charles the finest new hotel in Southwest Louisiana. Our hotel offers 81 spaciou... more »
 
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average guest rating 2.8 out of 5

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Sort by:   newest   best   worst 1-10 of 19 reviews

AVOID AT ALL COST – Posted Jan 16, 2009
   
         
Horrible

I CHECKED IN ON A MONDAY NIGHT. I LEFT FOR WORK TUESDAY MORNING AND WHEN I CAME BACK MY WATCH WAS MISSING! THE MANAGER SAID THAT HE TALKED TO THE HOUSE KEEPER AND SHE SAID "SHE DIDNT SEE A WATCH". THE POLICE DEPT WASNT MUCH HELP EITHER. THEY SAID...

read full hotel review on Yahoo! Travel

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Clean, Clean, Clean and Comfortable!!! – Posted Apr 20, 2008
by Ahlers  (1 reviews)
   
         
Excellent
55 year old female with a luxury budget, traveling for leisure

Was worried about the different hotels in town not being up-to-par after Hurricane Rita passed through. Decided to take a chance on this one and was totally delighted. Extremely clean every where we looked. Check in and out was a breeze. Bed was very comfortable. Pillows weren't quite large enough, but were marked on the pillow case, firm or soft. Breakfast was good, but be sure to get there before 9:30 (cut off time) as they pick up all the food on time, even if there are people waiting to serve themselves. That was the only problem we saw, everything else was GREAT! Price was excellent for this hotel!

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Manipulative Culture – Posted Jan 30, 2008
by globemaster2  (1 reviews)
   
         
Horrible
40 year old male with a luxury budget, traveling for leisure

How is it that a hotel determines who they let in and who they won't based upon a call-in review? Before deciding on this location I called several unbiased reviewers and asked their opinion of the place. Based upon the feedback I attempted to negotiate a deal based on the negative reviews I received. The managers decided they would not lease a room to me because of what I discovered about the culture of this hotel.

Warning! You DO NOT want to stay here.

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Hotel Review – – Posted May 27, 2007
   
         
Good
48 year old male with a moderate budget, traveling for leisure

I am very likely to return to the Holiday Inn Express Hotel & Suites LAKE CHARLES.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Deplorable management – Posted Jun 05, 2007
by angrycustomer  (1 reviews)
   
         
Horrible
43 year old male with a luxury budget, traveling for business

The managers at this Holiday Inn Express property are completely unethical, unprofessional, and down right nasty. The place is run like a used car lot. Many "tricks of the trade" are attempted with all customers. They routinely over promise and under deliver.

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Needs Better Housekeeping – Posted Apr 18, 2007
   
         
Okay

When we walked into the lobby, I thought, WOW, beautiful!!

Got to our room, it left ALOT to be desired. Was very dingy and dirty and had a awful odor.

Toilet would not flush properly.

read full hotel review on Yahoo! Travel

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Hotel Review – – Posted Oct 15, 2006
   
         
Okay
28 year old male with a luxury budget, traveling for leisure

It was fine. It is not the best but it suited our needs great. It’s near where we wanted.

I am somewhat likely to return to the Holiday Inn Express Hotel & Suites LAKE CHARLES.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Jul 03, 2006
   
         
Okay
44 year old female with a luxury budget, traveling for leisure

The staff was not very friendly.

I am somewhat likely to return to the Holiday Inn Express Hotel & Suites LAKE CHARLES.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Sep 09, 2006
   
         
Excellent
42 year old female with a moderate budget, traveling for leisure

All the services were good.

I am very likely to return to the Holiday Inn Express Hotel & Suites LAKE CHARLES.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Jul 19, 2005
   
         
Excellent
by a traveler from Juno, TX
62 year old female with a luxury budget, traveling for leisure

The staff addressed us by name and made us feel at home. Also, the online reservations had erred on our room reservation and the desk staff person corrected it with no difficulty.

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