Holiday Inn Express Hartford Hotel

First impressions weren't great; we pulled around a close corner into a tight garage and had to maneuver our van around a support pillar into our parking space. Then we climbed up a dingy stair case and into the lobby, which also wasn't so impressive. The check-in process was really quick.

When we got to our room, it was impressively clean. The beds were comfortable, the bathroom was slightly smaller than expected and so was the room. The room is supposed to sleep four, but we brought an air mattress and slept five, it was tight, but not rustic. The continental breakfast was OK. Getting out of that dingy garage was easier than getting in also.

The staff offered an upgrade for a room that had a badly damaged washroom sink. The view of the state capital was wonderful.

This hotel made me feel welcome: They offered a quick solution for a problem.

The staff was helpful. The continental breakfast was slightly disappointing.

It's a good place to stay.