Holiday Inn Express Grand Rapids North Hotel - Page 1

The hotel has a very friendly staff. It has a good price for quality rooms. There are lots of places to eat and things to see.

We called twice for directions and both times they gave us the wrong directions. They would have been great if we were on 96, but we told them both times that we were on I96. So we ended up driving around another 40mins. We had to call my brother for directions and finally arrived. We checked in recieved our room keys, went to the pool, then tried going back to our room and had a hard time getting in. We then tried using our phones and they would not work. Our friends called us from their room and we still could not hear them. We called down to the front desk they gave us a few suggestions we tried them and they still did not work. Went to our concert returned back to the hotel and could not get into our room. Went to the front desk they said our key was not activated. She gave me a hard time, gave me another key worked great, but then could not use the phone to order food. Talked to manager the next day and all she could say was I'm sorry for all the problems you had. She tried to make it sound like it was my falt for my keys not working. You must of had them around your cell phone, or a computer, or with the phone you should of had it on line 1. We were very dissatified, and all she could say to me was "I'm really sorry for all you inconvience." I would not return here for nothing. Stay away if you can help it. There are 2 other hotels right next to them, go there.

I stayed there before. I enjoyed myself then. On my last stay, I ate at the hotel restaurant. The staff was rude, untimely and unfriendly. We waited an hour for breakfast and there was no one else in the restaurant except my party. Upon speaking to the manager, we received no apology and she made inappropriate remarks about my party.

The hotel was very clean and the staff friendly. It was exactly what I have come to expect from Holiday Inn Express, that's why I stay there. It is a great experience every time.