Holiday Inn Express Fairfield Hotel - Page 1

I checked in and didn't feel all that welcome... The desk clerk acted like I was interrupting him and was not helpful...

The room was ok, it was not "squeaky clean" but it wasn't dirty. I had a decent night's sleep but the bed felt like it needed turned or replaced... the bed just felt like it was sagging.

Overall It wasn't the best hotel I've ever stayed at, but it was far from the worst.

It’s a great place to stay for business.

The curtains would not close, allowing parking lights to shine onto the bed making it hard to sleep. The Jacuzzi tub did not work and took quite sometime to get fixed.

We stayed at this hotel on the night of 3/15/07. Our car window was smashed with a landscape rock and back seat was pulled out and all the contents from the trunk were stolen. Totaling over $1700 plus $450 to fix the window and have the car detailed to remove all glass and mud.

We are very happy with how management and Holiday Inn guest relations have handled our situation. Basically they charged us for our stay anyway, said they were sorry and said its your problem what happens to your car in their lot while you are staying there. Even though insurance will not cover all of our loss, we were not asking them to pay the difference. But considering the damage and the fact it reflects on their hotel and security (which they have none for the parking lot by the way), they at least could have given us the hotel room night for free.

Well, so my advice is don't risk it - they said it had happened one other time in their lot too. So I guess I will make it my mission to let as many people know about this to advise them to stay away and don't risk it!