Holiday Inn Express Albuquerque Hotel

I enjoyed my stay. I was unhappy with the disparity in the price from online versus the walk in rate.

The check-in was mixed up. It seemed that the personnel were not knowledgeable about the facilities. They didn't have a clue how to get the wireless to work and had to call the manager at home.

The hotel was thought to be booked due to the balloon festival. The front desk attendant did lots of checking and found that one group had left early and gave us the room.

This hotel made me feel respected: They thought enough of me to look extra hard to find me a room.

The manager did not fill in for absent front desk employees causing repeated phone calls to her by those working. The fill-in workers did an outstanding job considering their lack of expertise. There was no problem getting my room changed due to noise and receiving a discount for the inconvenience.