Holiday Inn Everett Hotel - Page 1

We stayed at the Holiday Inn, Everett WA in February of 2007. A week after our stay we were charged $400 when we phoned the hotel, they stated it was a mistake and they accidentally put through the deposit and that it would be refunded.

We received a phone call the next day stating that we had caused $400 worth of damage to a fiberglass bathtub (that we did not use or touch). When we spoke with the general manager the first time, he stated that the engineer had fixed it and he already had the bill.

I phoned him back and explained that we had not used the bathtub, etc. He stated that he believed me, and that they would research it further for me. I did not hear back on the date I was supposed to so I called back myself unable to reach, he then left town and had the assistant general manager to assist me, he phoned me and again I explained my situation he said they would talk when the GM returned once again no phone call. I called back and the GM let me know that they would not be refunding me anything and that I have to pay for it, and that the engineer had just fixed it that day (which is not what he said before).

My entire experience with this hotel has been horrible and I caution people to stay at this hotel, it has caused me a lot of time, money and anxiety. I would not recommend this hotel to anybody, it is not worth the $350 (for something I didn't even use) as well as how much I paid for the room.

The hotel had a convenient location for my purposes and I knew what to expect and that was what I received.

The hotel seemed clean enough and their service was great. It does appear to be newly renovated. I have stayed here many times as it's close to a business opportunity of mine. I do return when I have to stay in Everett. There are no real good restaurants nearby, but travel up to the Mall area north of here and the food choices are much better. I do not care for the food downstairs much as they provide a free breakfast voucher, but I really wish they offered a basic build your own breakfast spreads like other chains. I usually use my voucher on a latte in the lobby.

The room was of average type and configuration. There were no microwave, no refrigerator. The restaurant was mediocre and the lounge closed at eleven o'clock on a Friday night. The room was terribly overpriced. I could have paid the same for the room and got a lot more for my money some place else.

This hotel was completely updated in 2005/06. It looks fabulous from the outside and the lobby now. I won’t be staying there until Dec 2006 but am looking forward to it. Their prices are really good right now, I think it is to try and build the business back up. As a Howard Johnson it had fallen into disrepair.