The check-in was good (I am a Priority Club Platinum Member) but I was not offered a "goodie bag", which I usually get at Holiday Inn Express. All I got was 10% off the restaurant which is expensive yet good food. When I arrived (late-otherwise I would have asked for a different room but have found this makes no difference at old Holiday Inns), the room had a musty smell which meant I wore socks just to be safe. Also the walls are thin and I can hear everything my neighbors are saying/doing.