Holiday Inn Capitol East Hotel

This hotel had my family and I quite pleased with their trip to Tallahassee. I am a student at FSU, and my family stayed at this hotel while visiting me. I checked them in due to the very late time of their arrival, and the staff was fantastic. They were very friendly and attentive. The rooms were georgeous and roomy. The two double bed room my family was in still had room for all their stuff, and a rollaway bed, which the hotel provided. We were very impressed with the way this hotel was run, and the service we recieved.

I've stayed here in the past, and it wasn't great. The new owners are improving everything, however, and it's so much more comfortable than it was before. The only reason I came back was because it was sold out everywhere else.

The hotel was convenient. The pool was very dirty. The staff tried to help. My room was dirty. Someone else's towels were left in bathroom. The bed was not comfortable.

I have stayed there many times and I am satisfied with the service.

The hotel put me in a one-bed room though I had asked for a two-bed room (I was sharing with two other people), then argued with me about it. The next day they did not make up my new room. They gave an apology, but not action, after each of several requests. The catering order was also misinterpreted for the group I was with. The staff is very friendly and attentive, but they are not problem solvers in any way.