Holiday Inn Boston Dedham Hotel

I liked the location and the hotel had good services.

This hotel made me feel welcome: They could not do enough to make us comfortable, get us settled and give us information.

The pool was closed the entire time we were staying! First it was supposed to be closed for three days then it turned out to be closed for the whole week! First I was told me and my children would have the free breakfast and then when we checked in I was told I did not qualify for that! Not only was I given wrong information, but the staff was not friendly and did not try to make our stay enjoyable.

It's conveniently located near highways. The catering people are most cooperative and the food is great. I didn't like leaving the hotel to go to dinner as I was alone.

This hotel made me feel relaxed: I was met with a smile and assisted promptly.

We left an item behind when we left the hotel. We phoned the manager and he quickly located the item and shipped it at no charge to us. The service was great.