Holiday Inn Amarillo I 40 Hotel

WE stayed at this hotel during a cross country trip. It was one bad choice. This hotel was undergoing major remodel and we stayed in the old part of the hotel. I mean OLD, OLD and UGLY.

When we arrived close to midnight, there were food trays from that morning sitting outside the doors, including our room. (It had a food tray from some other guest, GROSS)

The next morning when we checked out, the food tray was still there. One unsafe place.

All back doors stayed wide open during the night. SCARY.

Good: The A/C worked.

Bad: Reserved rooms were issued to other guests even though we reserved 3 rooms 2 weeks in advance. After an 8 hour car drive, the last thing you want to do is wait another 30 minutes for incompetent people to figure things out. They gave us another set of rooms, but then after the 1st night, our cards would not work, apparently the same "professional staff" only programed the rooms for 1 night. 1 of the rooms smelled bad, all the sheets smelled worse, and the pillows also smelled bad.

Ugly: Sheets had some stains on them, after you'd wash your hands, and attempt to dry them with your towel, your hands would get a sticky residue on them (I'm almost willing to blame this on the Amarillo Water though, but considering the experience we had, who's to say?)

Unless you get an absolute deal for this hotel, I would not recommend staying. I paid a real good rate, but the service and the hotel in general made me think I got exactly what I paid for in the end.

There were no menus for the restaurant on a Friday night and the breakfast buffet was empty when I got there one hour after opening and there was no silverware, water or coffee. The buffet was resupplied after awhile.

The hotel has a good location. They provide good comfort and service. I had a good experience.

The hotel is in a good location and is generally comfortable. But parking could be better.