When we arrived Christine in the lobby had no clue as to how to find our reservation. Kept repeating that we booked through a third party like I did something wrong. First of all I booked directly through their website which made no difference since she had no clue to what she was doing. Then after they finally made several phone calls they found us a room. It was the room that is directly linked to the elevator shaft and that is what we heard for 3 nights up and down. Also the room was nasty falling apart thin towels, holes in blankets, horrible pillows. I booked this room in December 07 for Jazz Fest first weekend in April 2008 and paid in full in December 07. The only good thing was the bell boy who treated us really nice. But forget the dumb butts at the front desk they don't have a clue and wouldn't if you did it for them. Will never stay here again and hope that whoever reads these reviews takes this into account it's the pits. Don't stay at this hotel!!!!!