I stayed at the hotel last year. Two months after my stay, Hilton charged me another several hundred dollars (which was a duplicate charge - exact amount which has already been charged to my original billing) for food and beverages. I have disputed this with my credit card company for months without resolution. I called the hotel finance dept over 5 times, still no resolution has been made.
First time i called the finance dept, instead of checking to the original billing, the finance staff simply told me "we have to charge you". I got furious because that was a flawed charge in the first place and no one made the attempt to even check, needless to say, clear the matter.
I called the finance dept again, this time it was another person. He got all my details and told me he'd check on this and got back to me. Again, no response.
I then sent several msgs on Hilton customer support website. I got email back saying someone have contacted me. I replied saying NO ONE ever has contacted me or followed up on this. Still now, no response.
I have to say their service is the worst i have ever encountered, even worst than a motel, and no matter wot, i will not stay at Hilton again.