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Hilton Tucson El Conquistador Golf & Tennis Resort

4 Stars
 
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Hilton Tucson El Conquistador Golf & Tennis Resort photo

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10000 North Oracle Road   [edit info]
Tucson, AZ 85737, United States +1 520 544 5000 www1.hilton.com - see rates
Check-in time: 4:00p    Check-out time: 12:00p
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Luxury Destination Resort, Hilton Tucson El Conquistador Golf & Tennis Resort hotel is set into the breathtaking Catalina Mountain range ... more »
 
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average guest rating 3.8 out of 5

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Good despite the roach in the room – Posted Nov 20, 2009
by jjory  (3 reviews)
   
         
Good
35 year old male with a moderate budget, traveling for business

Upgraded free of charge to a casita right by the smaller pool. Nice privacy, great room, comfortable furniture and workspace, fridge, bar area, sink.

I'd come back. One huge roach turned off my girlfriend but with sliding glass door access to desert areas is probably to blame, not a lack of cleanliness.

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Not what we paid for. – Posted Sep 04, 2009
by RGCG  (1 reviews)
   
         
Mediocre
42 year old with a luxury budget, traveling for leisure

On June 4, 2009 we booked a week long stay at the Hilton Tucson El Conquistador Resort. Our reservation was for August 22 – 29, 2009. This was a special trip to celebrate our twentieth wedding anniversary. We made our reservation directly through Hilton.com. Our reservation was for a room with a king size bed and a mountain view. We paid a premium for the Mountain View.

We checked in on August 22, 2009 and were given room 3319 in building 3. When we got to our room we went out on our balcony to admire the view. We did not have a mountain view, we had a valley view. We went directly to the lobby desk and asked for our room to be changed to what we had paid for. We were told this was the only room available.

During the week we made several requests to have our room changed to the Mountain View that we had paid a premium for. We were repeated told they did not have any room available. Every night we went past building 1 and building 2 that had the Mountain View. Building 1 had a few rooms filled and building 2 looked completely vacant.

I am very unhappy with Hilton. We did not get the room we paid for and then the lobby desk staff repeated lied about the availability of rooms with a mountain view. The room situation and Hilton lobby desk staff tarnished what was to be a very special celebration.

Be very cautious when booking a room at this resort. Building 1 and Building 2 have mountain views, while Building 3 & 4 have views of the valley and houses.

As of September 4, 2009 we have not received a refund or been contacted by Hilton regarding this situation.

This stay was a huge disappointment!

***Update***

On September 14th I spoke to Mike Hammer, Operations Director from the El Conquistador Resort He confirmed that Building two had been closed. He apologized for the problems we had with our room. He recommended a resolution that I feel is equitable.

Mike’s offer does show effort on Hilton’s part to make right the situation.

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Need some much needed R & R. . . we – Posted Mar 07, 2009
 
         
Excellent

Need some much needed R & R. . . we never left the premises in 5 days. . Lots to do and great dining, great pool, great horses and great tennis courts. . . Thanks so much for a great...

read full hotel review on IgoUgo.com

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Large rooms, beautiful mountain views – Posted Nov 25, 2008
   
         
Excellent

Large rooms, beautiful mountain views.Rooms are a little worn.“Beautiful resort hotel for golfers and tennis players looking to play in sunny weather during the winter. The hotel is beginning to show signs of wear and would benefit from a remodel in ...

read full hotel review on MYTravelGuide

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The grounds and mountain view are – Posted Nov 19, 2008
   
         
Good

The grounds and mountain view are spectacular; the staff was most cordial & accommodating.Charging for internet is so '90s; breakfast buffet is way too expensive.“One of the nicest places in Arizona; exquisite. I think they charge extra for routine...

read full hotel review on MYTravelGuide

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The cleanliness of the room’s décor – Posted Oct 29, 2008
 
         
Excellent

The cleanliness of the room’s décor with white beds linens and robes.Parking.“This was a beautiful hotel with lots of amentias and beautiful views. I regret we did not get to enjoy the large pool or the hot and cold Jacuzzis; however they were open...

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Concert on the grass.Just installed – Posted Sep 17, 2008
 
         
Excellent

Concert on the grass.Just installed large flat screen in room and didn't work till I checked out.“God created earth and this is one of the prettiest spots he ever...

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Views are phenomenal!Carpet, trim, wall – Posted Sep 10, 2008
   
         
Excellent

Views are phenomenal!Carpet, trim, wall coverings - a bit drab and dated.“The views, pool, grounds were fantastic! However, this is more of a family hotel, expect your hair to be all messed up by the kids jumping in the pool. The floors and trim,...

read full hotel review on MYTravelGuide

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Rooms need updating. Power outages all – Posted Sep 04, 2008
   
         
Okay

Rooms need updating. Power outages all night long one night.“Good value for the price. This property is not a 4 star resort. Whole facility showing signs of age and need updating. I will probably go out of my way to avoid this hotel in the future...

read full hotel review on MYTravelGuide

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Clean, spacious, beautiful lots to do – Posted Aug 23, 2008
 
         
Excellent

Clean, spacious, beautiful lots to do.Parking was a little tight.“Resort getaway right outside Tucson...

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