Hilton St Augustine Historic Bayfront Hotel

Great St. Augustine hotel and staff. Very elegant and in the heart of St. Augustine area attractions. Also a great wedding spot! I noticed the set up for a very elegant wedding while passing through.

I am a Hilton HHonors member who has never had an issue at any Hilton hotel brand until now. The room and the location at the Hilton in St. Augustine were fine but our car was damaged while in the care of the on site valet (there is no other on site parking available and dragging our luggage from another parking facility wasn't our idea of a vacation). When we picked up our car the next morning the center console cover was broken off in two pieces and the cup insert was missing. Not a big deal except that it cost over $200 to fix since the entire cup assembly and lid were all connected. The valet that morning was responsive and filled out the damage report and gave me the General Manager's contact information. I sent the repair receipt to the General Manager after I had the repairs done along with a copy of the valet report and valet ticket. A few days letter I received a letter from the hotel basically accusing us of fraud. The letter stated that the console was broken before the car was turned over to the valet. I made a reasonable effort to give the hotel a chance to make this right, but given their completely offensive and inadequate response I feel it is now appropriate to warn others about what happened. If you stay at this hotel use the valet parking at your own risk.

It's the perfect place to stay when in Saint Augustine. It is well worth the price!

This hotel made me feel respected: The staff makes an effort to remember your name. They offer help touring the downtown area. They smile and speak when you pass them while they work.

It's a wonderful location for tourists. The room was beautiful and all personnel were helpful. It was much more than expected. Everyone was very nice.

The hotel was extremely clean, especially the bathrooms. The bar was nice, the bartender was very friendly. Room service was wonderful, the food was amazing, and the service was unbelievably efficient.

This hotel made me feel elegant: It was like spending the night at a rich person's house.