Hilton Seattle Hotel - Page 1

Check in was confusing. They sent us up to a room with one queen bed, when we requested two queens, so after a little more confusion we were sent up to a new room. The room was smaller than expected, and the beds were fulls not queens, but all in all it was a nice clean room. No microwave or fridge, which put a halt on any ideas of bringing back leftovers from dinner.

First night was quiet and relaxing.

Second night we weren't so lucky. Woke up to loud neighbors and the smell of pot smoke at 4am. After calling the front desk 3 times they finally sent Security up. (This took about an hour and half.) When we went to check out in the morning we thought the front desk would ask how our stay went, so when they didn't we told them that we were pretty upset about being woken up. The lady at the front desk replied "What room did the smoke come from, cause we'll have to charge them for that."

We were disappointed that she didn't even offer an apology.

Pros: Down comforters and pillows, full length mirrors in bathroom, friendly housekeeper, big TV,

Cons: Parking cost guests 28 dollars a night-->So ridiculous!!, dimly lit parking garage, no free shuttle to downtown attractions, slow elevators

I'm trying to keep my review within guidelines, because I feel it's important for people to know the kinds of business practices we ran into.

We stayed at the Hilton for two nights, on the second night we were having our wedding reception at the top of the Hilton.

All the booking went smoothly, the room was decent (executive sweet) and not overpriced, since we got a discount for having our reception there.

The problems arrived later during our reception, and here is a short summary of things that happened.

-Elevators were having issues off and on throughout the night.

-Myself and several others from the reception were stuck in the lobby, and couldn't get back up to the reception due to elevators not working, and the key card we were given not working to go back up

-The DJ closing the party early since only a few were at the party (no one could get back up)

-Hilton Staff locking up the room, and not allowing us entrance to gather our belongs, or use the reception room for the additional hour and a half is was booked for by contract

-A Hilton staff member challenging me to a fist fight, telling me to hit him, after I got aggravated and insisted he let us back up.

-Having the head of security apologize for the actions of said staff member.

-Finally getting back to the executive suite at least, to stay the rest of the night.

-Having the police show up, because my wife assaulted the Hilton staff member who tried to fight me, be putting a hand on him and getting between the two of us, even after security had apologized to us.

-After the police left, from hearing our story, an hour later (so long because the elevators were broken again) the night manager and security officer showed up to kick us out, for above mentioned assault, and we should be glad an arrest wasn't made.

-After threatening to get lawyers involved for the breach of contract, being told we can stay.

-Getting a call 15 minutes later from the night manager to apologize to me, and being told that we would work out some sort of discount for our trouble.

-Waking up in the morning finding that we were double charged for the room, and parking for vehicles that were not ours.

-Dealing with people that were at first nice, saying they would work on getting charges reversed and would call us right back.

-Finding out that the Hilton made additional charges not outlined in the contract without consent

-Being told that they're only willing to reverse a small portion of the charges, because the staff there says our story is false.

So in the end, they breached our contract, and refused to credit us back for it. Not sure if we'll take any further action because we're already burned out from the abuse we received.

The elevators were broken, the adult channel was not blocked so my twelve year old child got an eyeful, the reservation was lost and they billed me incorrectly.

There was no bell staff to help with the luggage. The staff was quite snotty almost the whole time. The room was quite small and smaller than I am used to. I used points, but that does not mean that I should find a room under the stairs.

The hotel was being renovated which added confusion to the whole stay. Problems were encountered with the room TV set and the internet access. Both were resolved relatively quickly. The location is excellent for most of downtown Seattle area. My advice is if you bring a car to pay for hotel parking. It is expensive but the alternatives are more so.