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Hilton San Francisco Financial District

4 Stars
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750 Kearny Street (Chinatown)   [edit info]
San Francisco, CA 94108, United States +1-415-433-6600 www.sanfranciscohiltonhotel.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Hotel Review

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Great hotel, horrible spa facility – Posted Jan 17, 2008
by Ravenna  (1 reviews)
   
         
Okay
45 year old with a luxury budget, traveling for leisure

I recently spent two night at this Hilton. The hotel was great. Polite & helpful staff. The room was very good. Had a beautiful view of Coit Tower, nice amenities and comfortable beds. I would definitely stay there again.

My problem was with the spa, Tru Spa. I had made a reservation, over the phone, for a massage. The morning of my appointment I had to cancel. I was rudely informed that there is a 24 cancellation policy and that I would be charged the full fee, $185. I placed two calls to the spa manager. She was unhelpful and curt. She said that the cancellation policy was clearly stated on their web site. Seeing I did not make my appointment on line I was unaware of this.

I am contesting the charge with my credit card co.

So, be advised to avoid this facility.

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