I recently spent two night at this Hilton. The hotel was great. Polite & helpful staff. The room was very good. Had a beautiful view of Coit Tower, nice amenities and comfortable beds. I would definitely stay there again.
My problem was with the spa, Tru Spa. I had made a reservation, over the phone, for a massage. The morning of my appointment I had to cancel. I was rudely informed that there is a 24 cancellation policy and that I would be charged the full fee, $185. I placed two calls to the spa manager. She was unhelpful and curt. She said that the cancellation policy was clearly stated on their web site. Seeing I did not make my appointment on line I was unaware of this.
I am contesting the charge with my credit card co.
So, be advised to avoid this facility.