Hilton San Francisco Financial District Hotel

Management is awful and disrespectful. Would not refer to anyone.

I recently spent two night at this Hilton. The hotel was great. Polite & helpful staff. The room was very good. Had a beautiful view of Coit Tower, nice amenities and comfortable beds. I would definitely stay there again.

My problem was with the spa, Tru Spa. I had made a reservation, over the phone, for a massage. The morning of my appointment I had to cancel. I was rudely informed that there is a 24 cancellation policy and that I would be charged the full fee, $185. I placed two calls to the spa manager. She was unhelpful and curt. She said that the cancellation policy was clearly stated on their web site. Seeing I did not make my appointment on line I was unaware of this.

I am contesting the charge with my credit card co.

So, be advised to avoid this facility.

The most confusing thing about the Hilton Financial District is its name. It is not really in the financial district. But if you called it the Hilton Chinatown every local would strongly advise against staying there. That would be a shame. This former Holiday Inn location was renovated in 2005 and is now one of the best finds in the city (for the price).

It is in the middle of the city so the rooms are not palatial, but they are certainly big enough. And the views from the executive floors are incredible. The service is also 4-star. But as they say, it is really all about location, location, location. This hotel is perfectly situated on the edge of Chinatown, 1/2 block from North Beach (Italian restaurants, clubs, etc), 10 minute walk to Union Square, 15 minutes to Ferry Bldg (market, great food, etc.), Fisherman's Wharf is a 25 minute walk - all flat, by the way from this part of town! Being on the edge of Chinatown means you are near this key attraction but spared of its dirt and grime. Oh, and you are across the street from one of the better Chinese restaurants: R&G Lounge (newly renovated as well). We've been twice, recommended it once and everyone's been really happy.

It was a nice stay. The hotel was within walking distance of the conference place.

My complaint was that the hotel staff was rude to us when we were trying to watch the Chinese New Year's parade. Also when my roommate left on an early morning flight they checked both of us out of our room and then they could not get me a key for my room since mine had quit working.