Hilton Pikesville Hotel

Frankly, the staff was so incredibly rude (front desk and greeter at the new restaurant inside) that the niceness of the room did not make up for it. A little eye contact and less smirking down the nose (the greeter was UNBELIEVABLE, I thought he was an actor playing the part of Rude Greeter at Fancy Restaurant) at guests would improve things greatly. One lady at the front desk actually raised her voice to my co-worker when she simply called down to politely inquire about a charge on her credit card.

The rooms were nice, but the staff rarely enforces the no smoking rules. My neighbors smoked nightly. I know because it came directly through the vent and filled my bathroom. It also drifted from under their door into the hall. It took 2 days of complaints for them to send someone to speak to them about it.

Frankly, the whole week was soured by several unsatisfactory experiences with hotel personnel in the first 2 days. I'm very generous with my praise when it's due, but this place was the pit of despair.

I think it is too expensive for what is there. I also think they should have a discount program for people who stay there more than once. I think people who stay there a few times a year should get a discount.

The quality was as expected. It was a very professional and comfortable experience.

This hotel made me feel comfortable: It had a home away from home feeling, I knew what I was expecting and I got it.

It was a very nice place.

This hotel made me feel comfortable: The showers were amazing and so were the pillows.

It was fine but a little overpriced. They never have AAA or other discounts available.

This hotel made me feel relaxed: There was no stress because there were no problems. They helped with my computer.