I love this hotel. I have been there numerous times, and even when we have had issues, hotel-related or otherwise, the staff at this hotel was helpful and considerate. The area most needing improvement is the quality of the food offered via room service and in the restaurant. These areas are really only mediocre.
This hotel made me feel relaxed: I knew I did not have to worry about anything, not my meals, my room, or even interruptions.