Hilton New York Hotel

Well, the hilton has really yummy hamburgers, fish, calamari, and spinach dip. The rooms were outstanding and the view! It is the perfect place for a weekend escape! Next door, there was a wax museum, the Amsterdam (A Broadway Theater) and a breakfast place called PAX. I had a great time at the Hilton!

Whats good about it ? Free wireless Internet in public areas, Spa Services, Fitness room, Business center, Parking ($), Room service, 2 Restaurants, 3 Bars

Whats bad about it? I had a dirty uncleaned room (with stains on bed), took me some time to get the staff from reception to clean it. Being very tired after 7 hour flight i Had to go out of my room, while they were cleaning

The beds and bedding were comfy and very good, but the reception and guest services were not. The ceiling in our room was cracked, the carpet was wet and although we spoke to a supervisor nothing was done that day. Back to the reception to speak to another supervisor next morning after listening to the drips all night adn sqishing over the wet carpet. They wanted to just move us from that room, but this didn't seem enough to me. After much firm demanding they agreed to give us a discount and then it was not reflected in the bill. Back again twice more by phone before it was finally done. Hilton needs to focus more on guest comfort and service than packing in the people.

I received excellent service from the staff, as always. The hotel has a perfect, central location.

It was a great experience once again.