Hilton Marquette Hotel Hotel - Page 1

Let me start by saying that the hotel itself was very nice- the updated bathrooms are a nice touch and the room had a flat screen tv and comfortable bed. Upon arrival the refrigerator did not work and the maintenance man was very quick to come and try to fix it. When that did not work he brought us a new refrigerator in a very timely manner and called back to make sure that everything was ok.

Unfortunately he was the person who gave us the best service, which is not what you would expect from a four star hotel. It took over an hour, two phone calls, and two different visits from housekeeping to receive towels and toothpaste. The front desk staff were unable to properly charge my credit card for parking charges, which resulted in two unauthorized charges being added to my account and several phone calls to the hotel itself, my bank, and also to customer service on two separate days. During the second round of calls to the hotel the manager on duty had the audacity to tell me I was being rude and was yelling at him. At this point I called customer service and requested that the room be comped. After being on hold for twenty minutes with customer service I was told that they could not do anything for me because I was not the person who had originally paid for the room.

For being owned by such a major corporation I am terribly unimpressed with the level of customer service by this hotel. Anyone can remodel or update their rooms, but if the staff cannot conduct themselves in a classy manner and cannot do simple things correctly then it's not going to make a difference if it's the Days Inn or the Waldorf Astoria. After this experience I would be more likely to pick the Days Inn.

The down comforters and the comfortable bed were great.

The hotel was very luxurious. They had huge rooms. I slept on the most comfortable bed ever!

This hotel made me feel welcome: The staff always said hello. They asked if they could help in any way.

The check in staff was one of the friendliest I have met. The room was very comfortable, with a great bed, but not all the lamps worked and lighting could have been better. The hotel was very quiet at night and I slept well.

This hotel made me feel pampered: I received a very warm greeting upon arrival. My luggage was late in arriving from the airline and the hotel staff followed up and brought it up to my room. The service in the restaurant was very friendly.

This hotel has a great location, a great atmosphere, great rooms and great staff service.

This hotel made me feel important: They offered speedy and polite service at all times.