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Hilton Los Angeles/Universal City

4 Stars
 
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555 Universal Hollywood Drive   [edit info]
Universal City, CA 91608-1001, United States +1 818 506 2500 www1.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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FOUR-DIAMOND SERVICE IN THE HEART OF THE ENTERTAINMENT DISTRICTThe Hilton Los Angeles/Universal City hotel is a 24-story glistening hotel... more »
 
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average guest rating 3.1 out of 5

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1 out of 1 people found this review helpful
Beware....they overcharged me!! – Posted Aug 15, 2009
by naner60  (1 reviews)
   
         
Mediocre
female with a moderate budget, traveling for leisure

Although the Hotel was beautiful and the bed soooo comfortable, they enede up overcharging me $80. I did not get charged this until after I checked out. I have been in contact with the Hotel and the 1-800 customer care dept. and they both seem to careless!!

Also charging $17 a day for parking??

Hilton is all about $$$$$$$$$$$$$$4

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0 out of 1 people found this review helpful
It was very accommodating.There was – Posted Apr 30, 2008
   
         
Excellent

It was very accommodating.There was mold on some of the food we purchased in their gift shop.“Very nice to be close to Universal and City Walk. No car rental needed...

read full hotel review on MYTravelGuide

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Hotel lacks security, staff was – Posted Apr 09, 2008
   
         
Horrible

Hotel lacks security, staff was disrespectful and unresponsive. Stay away!“Our room was robbed of our computer & bag, cell phone, chargers, I-pod, accessories, and even our medication when we left our room one morning thinking this was safer to...

read full hotel review on MYTravelGuide

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2 out of 2 people found this review helpful
Beware! Victimized 2 times in 2 days – Posted Apr 06, 2008
by party-of-five  (1 reviews)
   
         
Horrible
38 year old female with a luxury budget, traveling for leisure

Our room was robbed of our computer & bag, cell phone, chargers, i-pod, accessories, and even our medication when we left our room one morning thinking this was safer to leave in our room rather than in the car. To our horror, when it was reported missing to the hotel security that afternoon, they did absolutely nothing! Their "investigation" was to check our key cards to see how many times we entered and left our room, that's it! They told us they were not responsible for articles lost or stolen and we were basically on our own. The manager on duty for the day didn't even know who her boss was when we asked for the Gerneral Manager's name. We were told that his name was not available to us! I asked if she would please contact the GM and have this person contact us, and we never heard from anyone. The local Police Dept couldn't even make it to the hotel to take our report, it was finally filed over the phone the next day. This hotel lacks security because the security personnel didn't even know their own safety procedures. I personally witnessed their so-called check point for the employees when I walked right on through past the person checking people in and out twice and was never asked who I was or what I was doing in a "Staff Only" corridor. The Valet allowed me to go to my car to remove items without asking for ID or as much as a room key to prove who I was and if I actually was the owner of the vehicle. When I reported this info the the security dept, they had nothing to say. I have never seen such unprofessionalism in a 4 star hotel. My opinion is this is not a 4 star hotel- it's worse than a 1 star! It is not even owned by the Hilton Corp., it's a franchise with no known HQ's to report them to. I believe the whole staff is involved in covering up this crime so, YOU, the innocent traveler, will be trusting and naive just like we were. High price to pay for thinking we were staying with a name like Hilton, near a park such as Universal Studios, and in a town like Hollywood. This is an overpriced, unsafe, unpleasantly staffed & over-rated tourist trap. I am placing warnings all over the internet to warn travelers about this hotel and their crime against us. Do yourself a favor and call the Sheraton next door!

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Hotel Review – – Posted May 19, 2007
   
         
Good
21 year old male with an economy budget, traveling for leisure

The hotel was reasonably priced and very clean. The staff was quick to help with any problem and very polite.

I was glad with the decision I had made. I did not feel cheated in price.

I am very likely to return to the Hilton Los Angeles/Universal City.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
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Hotel Review – – Posted Jun 12, 2007
   
         
Okay
49 year old male with a luxury budget, traveling for leisure

It was conveniently located for the activities we planned. My only issue was they charged me for two nights parking when I only had one.

I am somewhat likely to return to the Hilton Los Angeles/Universal City.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Jun 25, 2007
   
         
Excellent
54 year old male with a luxury budget, traveling for leisure

The shower handle was loose and it came off but they took care of it in a timely manner. All was well with our stay. I would recommend the hotel to all who are going to Universal Studios on vacation.

The mood of the hotel and the lack of noise even though there were quite a few families staying there made me feel relaxed.

I am very likely to return to the Hilton Los Angeles/Universal City.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Good location, huge pool – Posted Nov 18, 2007
by marpop
   
         
Good

pros: Heated pool, great hilltop locationAfter trying to decide between this location and the Sheraton, I was pretty happy with my choice (even though it IS a hilton). The place is huge and the pool is enormous -- it actually has a divider for the...

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Great Hotel, but pool poor – Posted Sep 12, 2007
by lastellact  (1 reviews)
   
         
Good
37 year old male with a luxury budget, traveling for leisure

Very Nice place and very well run but terrible pool. Staff very helpful and friendly.

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We did not get any complaints of being – Posted Jul 19, 2007
 
         
Excellent

We did not get any complaints of being too loud. Awesome!Everything was really fancy but the room lacked some elegance.“It's a good place to go with friends to party. We were up having a blast till 5 a.m. and we had no complaints...

read full hotel review on MYTravelGuide

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