Hilton Kauai Beach Resort

Honestly, with as much praise and talk about the Hilton hotels we had heard, I was disappointed with what we got. While the bed and the linens were incredibly comfortable, the hotel room was very tiny, our view of the beach was partially obscured by the e

This newly remodeled property is wonderful. They have a great staff. The new resort shops and restaurant are a huge improvement from our last visit.

I was disappointed there was no toilet paper dispenser. Other than that, everything was fine.

This was one of the worst hotel experiences I have ever had. We had to switch rooms three times because of different issues. The worst issue being that me and my fiancée got bed bug bites all over our bodies and were miserable all week long because of it.

Furthermore, the people traveling with us had a door with a broken lock, so it wouldn't close. Then, to make matters worse, I made the mistake of buying a painting from the gallery inside the hotel. The woman owner charged my card more than I agreed to and I had to make her take the extra money off the purchase. Then three weeks later, I still had not received my painting and they would not return any of my phone calls. Finally, I left a message saying that I was going to take legal action and they called me back within the hour. They made excuses that were so outrageous that I actually started to laugh. The male owner told me that UPS ran out of packing materials for three weeks and that my painting was sitting in the UPS store. Then, a different employer told me that my painting was sitting in the store and had not moved since I had purchased it. Finally, they shipped it and I made them promise to refund me at least 100 dollars of my purchase. They never did. As I write this I am filing a claim with my bank for my money. Whatever you do, do not stay in this hotel. The hassles, bites, and bad customer service are not worth it!

We could not have asked for a more perfect stay. I would recommend this hotel to anyone who wants to stay on Kauai. The staff was very knowable about whatever we asked them. It was very comfortable room and a fantastic view.