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Hilton Hawaiian Village Beach Resort & Spa

4 Stars
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Hilton Hawaiian Village Beach Resort & Spa photo

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2005 Kalia Road (Waikiki)   [edit info]
Honolulu, HI 96815, United States +1 808 949 4321 www1.hilton.com - see rates
Check-in time: 2:00p    Check-out time: 11:00a
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Hotel Review

1 of 96 reviews
 
8 out of 9 people found this review helpful
Changes in Service – Posted Jul 21, 2009
by wanderlust85  (1 reviews)
   
         
Mediocre
traveling with a economy budget, traveling for leisure

Our family stayed at this hotel in October 2007 and had a great experience. This experience influenced our choice of hotels for our July 2009 Hawaii trip.

Big disappointment on this trip. Staff informed us that Hilton no longer owns this hotel and it was sold to the Blackwell (?) group. Of course none of the changes are apparent on their web page.

Policy has changed on room upgrades. As a Hilton Honors Gold VIP, we received a nice upgrade on our last stay. Mediocre upgrade on this stay in the Ali'i Tower. The really nice breakfast buffet this hotel had back in 2007 changed in April 2009. Now Gold VIPs only receive a complimentary continental breakfast (cheap pastries, juice and small choice of fruit). Cartoon network channel was black and white during our whole stay and never was fixed. Ice machines stopped working for a two day stretch and had to trek to another tower for ice. No late check out even though that is suppose to be a benefit for a Gold VIP member. $24 a day parking fee and no free Internet access in your room.

Any one who stayed here before April 2009, should think twice about returning. No effort from staff or management to make up for the policy changes. Total different lodging experience due to new owners "business decisions".

Was this review helpful?   Yes   No Comments (1) – 0 by hotel rep
guest: thefacts – Posted Oct 04, 2009
Gold/Diamond HHonors receive upgrades UP TO DELUXE OCEAN FRONT in the Rainbow Tower. Since this guest stayed in JULY, the hotel was most likely OVERBOOKED as it usually is during the Summer. Ali'i Tower was THE BEST POSSIBLE UPGRADE DURING THAT PARTICULAR STAY.Late check-out policies VARY between different properties. This particular property offers late check-outs to everyone BASED ON AVAILABILITY regardless of your HHONORS status.
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