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Hilton Garden Inn Washington DC Downtown

3 Stars
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815 14th Street NW (Downtown)   [edit info]
Washington, DC 20005, United States +1 202 783 7800 hiltongardeninn.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Located in the vibrant heart of Downtown Washington, DC, the 14-story Hilton Garden Inn Washington DC Downtown hotel delivers a refreshin... more »
 
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1 out of 1 people found this review helpful
Pretending they're part of the Hilton Chain – Posted Apr 30, 2009
by JerseyTraveller  (1 reviews)
   
         
Horrible
traveling for leisure

As a Diamond Member of Hilton Honors I spend more then 120 nights a year in hotels for business and 20 plus for leisure and I must say, I was deeply disappointed.

Although centrally located to what you want to see in DC, the service and staff we

Was this review helpful?   Yes   No Comments (1) – 0 by hotel rep
guest: JerseyTraveller – Posted May 28, 2009
I firmly believe that if you write a less then positive comment you should be willing to say something positive if it occurs. After staying at this hotel I wrote a letter to Hilton and the GM of this hotel. A few short days later I received a call from their Asst GM and we had a lengthy discussion. I was pleased that his approach was not to make excuses or offer up explanations, but rather to better understand the reasons I had a problem in an effort to make sure it didn't happen again. In my opinion that takes class and a value system that says I will do what is right, not what is expedient. We discussed many of the facets of my annoyance and he explained procedures they had already put into place to counter an event reoccurring and to express their sincere apologies. I came away convinced that similiar occurrence would probably not occur. As a result I plan on staying there in the future and giving them a shot in showing me they listened. I think thats only fair and would recommend you give them a shot too.
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