Hilton Garden Inn Pensacola Beach Hotel

We recently booked a 4 night stay because of the hotel website showed such a nice, tropical, relaxing pool area overlooking the beach. Just what we were looking for!

Although the rooms and pool area was nice, there were only a few lounge chairs around the pool. It was a nightmare. Some guests got out there at 6am and reserved chairs with a towel or a hat and hoarded them all day, so needless to say, we enjoyed our days lounging on the CONCRETE. We asked the management for more chairs, but they said "most of them are in the shop for repair" and did nothing! There was ample room at the pool for 4 to 5 TIMES the charis that were out there. In places, it almost looked like an empty parking lot.

I will say that most of the employees were very nice though.

Although the Hilton Beach Resort (formerly the Hilton Garden Inn) in Gluf Breeze FL is pretty nice, There are almost NO pool lounge chairs. On our 5 day stay there, we had to sit or lay on the concrete most of the time. There were room for 4 to 5 TIMES MORE chairs around the pools than were there. We reported it & asked for more chairs but they said most of them were in disrepair.

My room was really clean and had a beautiful view of the Gulf of Mexico. Room service was prompt and the food was delicious. The hotel is in a great location with restaurants, lounges, gift shops etc. very close by. I only had one issue during my stay... I went to the bar to get a drink about 5 minutes before closing time and they would not serve me. And being in the Hospitality/Restaurant/Bar line of business, service is never refused until closing time. I was disappointed at how rude the bartender was. Other than that, the stay was pleasant. I might return to the hotel in the future.

It was a terrific stay. It was very smooth, with no hiccups. The restaurant was spectacular.

This hotel made me feel welcome: The reception and front desk person was very professional and friendly. She looked to see if I was eligible for any discounts. They asked if I needed a wake-up call and handled it promptly.

It had the perfect location. It had a good restaurant and bar and had a very friendly, helpful staff.

This hotel made me feel welcome: They had the exact room facilities we asked for. They were very helpful and polite with every question we asked. They were very helpful with directions to other locations in town.