Hilton Garden Inn Nanuet Hotel

called day before to make sure accommodations were all set - place to eat - pool area all set. Showed up to check in at hotel, accommodations not set, pool was closed. Ended up staying at Comfort Inn & Suites - stay was EXCELLENT!! gave us 7 rooms at $99/each - beautiful rooms!! beautiful pool - left it open an extra 1/2 hours for the girls and let us use a room until 10:45 for everyone to eat. stay here!!!

I travel extensively for business and stay often (50+ nights/year) at HGI's. This HGI is the poorest maintained HGI that I have *ever* stayed at. Their staff is very friendly, but this hotel is not to Hilton standards. Very disappointing!

I stayed at this HGI 4 out of 7 weeks.

The first time I stayed at this HGI I reported 4 issues with my room (faucets, toilet, lights). I wrote this off as a fluke as this is an HGI. The next time I stayed I reported another 4 issues (linens, faucets, toilet). The third time was the exact same as the second. The fourth and final time time was better; only 3 issues to report.

The service in the restaurant is painfully slow.

I am a Hilton Diamond member and I have become accustomed to the Hilton properties and the level of service I can expect. This property comes nowhere close to that level.

I would not stay at this HGI again and I have advised my colleagues to avoid it, as well.

The rooms seem to need upgrading, and my room had a funky smell and it was non smoking. was quite disappointed, since I usually love Hiltons.

The rooms were very comfortable, as well as the restaurant service.

When we arrived early because one of us was sick, they hurriedly got a room ready for us and let us check in. Their attitude was very customer friendly our entire stay!

This hotel made me feel relaxed: The atmosphere and the staff were relaxed and easy going which transferred to the guests.