Hilton Garden Inn Columbus Hotel - Page 1

The whole experience was HORRIBLE. I booked a jacuzzi suite and when I went in my room I found a stand-up wheelchair accessable shower stall with dirty towels in it!!! No jacuzzi in site!! So I went back down to the front desk and told the staff and they assigned me another room. This one had a bathtub, but still no jacuzzi. So I went back down to the front desk and the "manager" said that there is a bathtub in the room they gave me and that bathtub has a "jet" in it and that is what they consider a "jacuzzi". Well needless no say I was very unhappy, so I told them we would stay elsewhere at another hotel that had a jacuzzi suite and he told me that since I had walked into the hotel room, he would have to charge me for the night. After much arguing and calling the corporate Hilton, I was finally able to get my money refunded. Needless to say, I will NEVER stay at a Hilton and WILL NOT recommend them to anyone else! This place was horrible! Stay away!!!

It’s a nice hotel and the complimentary breakfast was very nice.

The location was good for where I was visiting. The room was comfortable.

I was very impressed with what this hotel had to offer for the rates. The business center was very useful and both my boyfriend and I used it to work. I would definitely stay at another Hilton Garden Inn.