Hilton Garden Inn Colonial Heights Hotel

The hotel was great, but the staff was horrible! One staff member charged us one price and as we were checking out, another staff member saw the misatake that the previous staff made ( in charging us incorrectly) and charged us again. We felt so violated. It wasn't our fault that the staff member didn't know how much to charge us, we paid for his mistake and it ruined out trip home. The staff is cruel and inconsiderate! It also seems as the staff didn't want to work. When we checked in the ash trays weren't cleaned out the bed was hardly made. They wanted a tip, but didn't want to work.

Hilton Garden Inns are consistent. This one was typical with all the standard features they have.

The hotel was convenient for sleeping and having our banquet and meeting. We had no complaints.

The hotel was clean and comfortable. However the price was higher than expected for the value received. Hampton Inns are very similar and have a lower price.

It was okay. I was there for a wedding. I stayed two days. The staff was very nosy and I was not pleased with the laundry facilities.