Hilton Garden Inn Anchorage Hotel

The personnel went the extra mile to help us enjoy our stay. The hotel was spotless and comfortable. The drivers were considerate and knowledgeable.

This hotel made me feel relaxed: Everything was comfortable and clean. The helpful and courteous staff bent over backward to satisfy any request.

Our entire experience there was delightful. The food in the restaurant was especially delicious!

This hotel made me feel pampered: The people on the staff bent over backwards to help us.

I needed a rollaway bed and I asked for one during reservation. I also asked when I checked in and again an hour later. The bed arrived very late after about seven attempts to get one. The reservation agent said it would be no problem. The front desk was nice but useless. Each time they said it was on the way. I and my family will not visit the Hilton Garden Inn hotel again because they do not cater to families and wish to focus on business people.

I always have a great stay at this hotel. Everyone there knows their jobs.

I liked the hotel itself but we had a problem. When making the reservation I specifically requested a roll-away bed. When I arrived at 3 PM I requested a roll-away bed. At 6 and 7 PM I again requested a roll-away bed. By 9:35 PM, when the bed finally arrived, my husband and I had requested the bed and been told 'it's on the way' at least six times. Our toddler, who was going to sleep in the bed, was unable to have an appropriate bed time. While this does not sound tragic, it did make for a horrible day the next day and ruined our plans for the family vacation we had intended. The hotel was obviously unconcerned about our need and clearly does not intend to welcome families with children. I would not stay again due to this problem.