The front desk and concierge service was excellent. We ate in all three restaurants and received less than adequate service. In one, the food was not what we expected. In the other two, the food was excellent but the service left us dissatisfied.
This hotel made me feel welcome: I called the hotel to confirm the reservation prior to the visit and the person was warm and polite. All the information was correct and when I asked to make the reservation for a king-size bed, again, the reservation clerk was enthusiastic and accommodating. When we arrived for the stay, all the pre-check had been done, and we just needed to sign for our stay. On our way to the room, the bellhop explained where the restaurants, pool, exercise room, etc., were located. He told us what was booked for entertainment, not just at the hotel, but within walking distance of the hotel, this was Biketober Fest, so there were many people in town. All of the staff members were smiling and gracious and focused on the customer.