Hilton Dallas Southlake Town Square Hotel - Page 1

Front desk staff is wonderful, once you are there.. Getting ahold of reservations is hard when their front desk employee Ryan transfers you to a 1-800 hotline. Along with when one has a problem it does not get fixed until you are waiting for a room or until you have been checked out, also Ryan "handles" that. Other hotel staff that I actually encountered was wonderful, thier front desk associates Elizabeth and Evan were top notch! When they checked us in they were all smiles and helped me out with my "minomial" requests (I had 3!) It is a good feeling when someone takes care of you the first time asked and when housekeeping was "busy", maybe they were bored, but I think they genuinely liked my family and I.... Copelands was mediocre, I ordered red beans and rice and got too much rice with 2 little scoops of what seemed to be refried beans. :( I was very dissatisfied, especially with the price, I can not remember our waitresses name, but i think it was Valerie. She was short, very tan and had curly hair that night.. She was great! Even when I expressesed my dissatisfaction with the food.. After dinner we took a trip to the coffee shop where Connie greeted us with a warm smile and hello. Very much appreciated after Copelands manager Brandi knew how much we did not like the food and actually told us it was unfortunate but we still had to pay full price.. After the expensive wine I held my tongue and did not try to put that stuborn woman in her place. Also, Hilton must pay well for her employees under her to want to stay when she demeans them in front of customers, its as if she thinks when she got mad at poor Connie for not having NEW COFFEE made 30 minutes to close.. In my opinion a complete waste of money. I tipped Connie 5 dollars once I saw how embarassed she was and told her just because she makes more money and has a higher status does NOT mean she is a better person and she was because she was polite regardless.. Connie was great KEEP HER! Room service was great when we ordered our champagne, however the LATE and great Ryan from front desk got too busy when I overheard him talking about cars to care about our request.. Too bad, we tipped everyone we came in contact with except him. Evan and Elizabeth kindly declined because they were just trying to make things right, and since you do not have a concierge front desk staff should be responsible, which E & E were. But since it was my husbands and I 25th aniversary i would think the person who took my reservation and "manager" sitting in the back would try to make things right, again too bad he didn't, he sounded so nice over the phone.. I think Hilton should reconsider his "manager" type status.. Your hotels bell staff WAS GREAT!! Cute boys and all!! They took excellent care of my car, had my A/C cranked and my seat a/c on too! I was unaware my car even offered that feature, but these days what does a Mercedes not have?? Thank you so very much for my wonderful stay, I hope you actually look at these and take our suggestions to heart.. I will be coming back, SOON!