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Hilton Crystal City at Washington Reagan National Airport

4 Stars
 
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2399 Jefferson Davis Highway   [edit info]
Arlington, VA 22202, United States +1 703 418 6800 www1.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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The Hilton Crystal City Hotel at Ronald Reagan Washington National Airport is located within minutes of downtown Washington D.C., Histori... more »
 
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average guest rating 3.5 out of 5

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Great Location, Great Staff – Posted Sep 03, 2009
by SalesmyJob  (3 reviews)
 
         
Excellent
traveling with a economy budget

I stayed in this hotel in August 09. Great location, most helpful and friendly staff.

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Great Location, great staff – Posted Sep 03, 2009
by SalesmyJob  (3 reviews)
 
         
Excellent
male with an economy budget, traveling for business

I stayed there in August 09. Great location, most helpful and friendly staff. I recomend it.

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Labor disputes - stay away! – Posted Jul 14, 2009
by member120071  (2 reviews)
   
         
Horrible

The staff here has serious labor issues - they were picketing during our stay. It was disruptive.

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I stayed at this Hilton for a business – Posted Jan 22, 2009
   
         
Okay

I stayed at this Hilton for a business trip. The rooms were small at this Hilton. The room I stayed in was relatively quiet. The staff was professional. The shuttle service to the airport was good.

read full hotel review on Citysearch

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Convenient and accommodating staff.Does – Posted Nov 21, 2008
 
         
Excellent

Convenient and accommodating staff.Does not apply.“Our initial room, although non smoking had definitely been occupied by a smoker. One call to the front desk, and we were immediately moved to another room. By the time we got to the front desk, they ...

read full hotel review on MYTravelGuide

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Comfy beds! Friendly staff.Charge for – Posted Nov 06, 2008
   
         
Excellent

Comfy beds! Friendly staff.Charge for internet access.“We stayed at this hotel at the end of our trip and they by far had the most comfortable beds. Good sized bath towels. Friendly shuttle driver and staff. Very helpful. Don't like having to pay...

read full hotel review on MYTravelGuide

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I liked most of it, but nothing – Posted Oct 09, 2008
   
         
Good

I liked most of it, but nothing spectacular.Little outdated for this class hotel.“Nothing spectacular, but a good hotel for business people...

read full hotel review on MYTravelGuide

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It was convenient and the area was – Posted Jun 28, 2008
   
         
Mediocre

It was convenient and the area was beautiful.When a room had room service the dishes were outside the door and not picked up in 24 hrs.“The hotel itself is nice and the area was beautiful. The front desk people didn't have much in the way of...

read full hotel review on MYTravelGuide

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Not Handicap Accessible – Posted Jun 18, 2008
by Travelerma  (1 reviews)
   
         
Horrible
46 year old female with a luxury budget, traveling for leisure

I reserved handicap accesible room with roll in shower. Room did have a roll in shower but nothing else about the room was accessible. Could not get in the bathroom due to the door to room opened into spring loaded bathroom door. Once I got door open I could not get my wheelchair into the room due to the toilet and sink was to close. The bathroom door was loaded with so much pressure you could not open without it quickly shutting. There was no cold water in the room for 2 of the 3 nights. Scalding hot water only. Could not get under tables or bathromm sink if I wanted to due to a wooden rack under sink that was there for decor purposes. The iron and blow dryer were on the top shelf in the closet which I could not reach and the room was cluttered. Construction was being done on the floor the whole stay. Power saws were cutting molding all day. They also provide transportation to and from Reagan Airport but do not have a wheelchair acessible van for the disabled, even though I had made arrangements with them prior to coming I ended stuck at Airport for 3 hours until they got Hyatt to pick me up. Manager brought issues up to higher management but told me she got no response on correcting problems for future customers. Breakfast was excellent.

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Customer Service Nightmare – Posted May 27, 2008
by tmnjp  (1 reviews)
   
         
Horrible
36 year old male with a luxury budget, traveling for business

I made 2 reservations under 1 credit card. Both showed up and informed the clerk at check in but still got "NO SHOW" charge later mysteriously. It was a mistake that would be easy to correct. However, getting it fixed is a nightmare. I've been passed up and down and around. Everybody accepted the hotel's mistake and promised to correct but nothing gets done. The Big Hilton Corps does the same.

Stay away or pay cash.

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** distance from Hilton Crystal City at Washington Reagan National Airport

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