Hilton Columbus Hotel

The hotel was extremely overpriced for the lack of service and the noise level. The staff was minimally courteous upon check-in, the concierge being the bright spot in our interaction with hotel staff. Also, we were awakened by noisy, small children in the hallway around 7am on Sunday morning. Next time, we will definitely choose alternate accomodations.

For a premium location, the staff needs to work on providing a premium experience. While checking-in, the front desk manager took three phone calls asking me to wait each time. I'll inquire about phone check-in next time since it appears callers get priority service over those actually at the desk.

The rooms are well appointed, but, in my opinion, a bit stale. It looks like they are undertaking a refreshing in the next year. I personally don't care for the style of the interiors, but it is well done.

The club level lounge is nice and comfortable. I was a bit surprised at being charged for cocktails, especially typical hotel prices.

My final complaint was the housekeeping staff. My room and bath were well cleaned and organized, however at 7 am members of the house keeping staff were talking and laughing outside my room before starting their morning assignments. After being awakened, I was less than polite in asking them to be quiet, rightfully so.