Hilton Cocoa Beach Resort

Called a month ahead to have an oceanfront room. When to my room and another guest came out of my bathroom. She told me to "Get Out!" Went down to the desk they did not believe me! Moved me to a room with a wonderful view of the AC. Refused that room. Called for a manager. Could not find one. Final moved to a decent room. Went to breakfast next morning. Food was good but could not get anyone to serve us. Had to get our own silverware. Walked into servers station and made coffee for us. Tried to swim in pool. It was closed by Health Department. Paid for the Internet and it was out Two of the Four days we were there. They did have a wonderful Jazz Band on Thursday Night. Checkout day came and we complained about our stay. Sorry was the best we could get. Asked for a manager. None to be found. Wrote to the General Manager of the Cocca Beach Hilton three weeks ago and have yet to hear anything back. Wrote to the Hilton Customer Support three weeks ago and have heard nothing back . Wrote to Christopher Nassetta the President of Hillton Hotels two weeks ago. Of course...Nothing. So let's some this up. Poor Service. Poor Service. Poor Service. Customer Support from Hilton Hotels does not exist. Complained nicely to all concerned and have received no response. I could have stayed home and saved a bunch of money. I was treated like a turd here. I do love Cocca Beach. The seafood was fantastic! Very relaxed beach town. But because of this stay, I will never, ever stay in a Hilton hotel for the rest of my life. Run for the hills folks!!!!

The food offerings were limited and expensive. The hotel services were limited.

It was an okay hotel but nothing special.

I felt that it was a good stay and everything met my expectations for a Hilton hotel. I would not say that there was anything about it that particularly stood out, though.

It was a very nice hotel. The rooms were clean and comfortable. The hotel bar food was overpriced. The pool was a little smaller than expected and you could not see the ocean from the pool. They charged guests for renting beach chairs.