Hilton Cleveland East Hotel - Page 2

Overall, I had a wonderful stay. I would recommend this hotel to other tourists.

This was the type of facility expected of a Hilton hotel in a big city location. The quality of the design, the construction, and the decor, all bespoke the Hilton name. My only disappointment was the glitch with the charge for the room. However, I am sure this will be resolved by the card issuer and the hotel company.

The hotel was very attractive, clean, and pleasant throughout the room and facilities. It had an outstanding pool, nice bar and gift shop. The reservation was charged incorrectly but corrected at checkout at my request.

This hotel made me feel pampered: There were numerous and varied pillows, high quality bath products, a full complement of small appliances including a hairdryer, clock radio, iron and ironing board.

It is very clean and the people are very courteous.

Our reservations were easily made and accurate. The service was great and the bed was very comfortable.

The location was good, but the room was very small, and the staff was not very knowledgeable.

The employees were especially helpful.

This Hilton was excellent. I will stay there again.

This hotel made me feel respected: We had a problem with our room on check-in and they fixed it quickly and without question.

Was a surprisingly good stay.

This hotel made me feel relaxed: Got a very good nights sleep, was very comfortable.

This Hilton was originally a Marriott and has basically the same staff. Service was excellent then (3 years ago) and excellent now.

This was a very nice facility and enjoyed my stay. I felt very at ease. I had only a minor problem with the shower/tub drain which was cleared as soon as asked to have maintenance look at it.

This hotel made me feel welcome: They had my welcome pack at the front desk, had complimentary breakfast coupons, a microwave oven, fridge, etc.

This hotel made me feel elegant: The rooms were decorated so nicely-it made me feel elegant.