This is an excellent hotel ... and the main reason I believe so is due to the staff. Upon check-in, we were recognized as HH Diamond members and put in a nice lakeview room on the Diamond level. This floor included a light happy hour and breakfast in the lounge every day.
We inquired about renting bicycles and the concierge took care of everything. Later on, we needed a suit altered at the last minute and the concierge again had the matter in hand smartly; a seamstress was to our room within an hour.
I did encounter some difficulty with room service on one of the three nights I was there - the person answering the phone did not speak English well, and came off as quite brusque. Other than that I could find no fault with the staff or service.
Our room, as mentioned, had an incredible view of Lake Michigan, had TWO bathrooms and was kept clean with two daily visits from housekeeping. The bed was soft, inviting, and had great linens.
We secured all of this for an exceptional price through the website.