Hotel Reviews | Hotel Ratings | Resort Reviews | TravelPost.com
Home > Chicago Hotels > Hilton Chicago - Reviews

Hilton Chicago

4 Stars
 
Reviews
Map
Photos
Rates
Hilton Chicago photo

Get rates
720 South Michigan Avenue (South Loop)   [edit info]
Chicago, IL 60605, United States +1 312 922 4400 www.chicago.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
map of hotel
Hilton Chicago is a landmark downtown pet friendly property located on the ''Cultural Michigan Avenue Mile'' overlooking Grant Park and... more »
 
Write a Hotel Review  Facebook   Twitter
 
 
average guest rating 4.0 out of 5

Hotel Reviews

Review Filters
User Rating
Trip Purpose
Budget
Age
Gender
Source
 
Sort by:   newest   best   worst 1-10 of 1390 reviews

Dissappointed – Posted Aug 26, 2009
by ChicagoTravel  (1 reviews)
   
         
Okay
51 year old with a luxury budget, traveling for leisure

My husband and I were celebrating our 29th wedding anniversary in Chicago. We recently had a death in the family and we were looking forward to a great weekend. When we arrived I spoke with one of he HHonors representatives to check in. I had reserved this reservation through a 3rd party and did not have my voucher. I was so surprised the way I was treated. She asked for the voucher and I told her I didn't have it. She got all upset and said great. You have to have this voucher or we are going to have to charge you regular price. You were supposed to bring this voucher with you. I was so embarrassed. You thought I committed a crime. I can't believe this is the first time someone forgot their voucher. she made a bigger deal than needed to. She went on to tell us that is how we get paid. She got upset because she had to call the 3rd party to get a copy of my room voucher. Needless to say, this wasn't a great start to a relaxing weekend. She checked with the manager and said she would have to wait until she got the voucher and if they didn't receive it I would probably have to send it to them. She (Alicia) was very rude. She notified us when we were able to check in. When we arrived she didn't even say hello. She looked at me and said are you ready for your key? I am not sure I will want to stay at the Chicaog Hilton again. We usually stay there for weekend trips and sporting conventions. Very dissappointed.

Was this review helpful?   Yes   No Comment
2 out of 3 people found this review helpful
Terrible place for the money. – Posted Aug 18, 2009
by jawong716  (1 reviews)
   
         
Horrible
male with a moderate budget, traveling for leisure

I came into Chicago highly anticipating my stay at the Hilton Chicago. Most of the reviews I read were positive and for the money that I was paying, I expected something nice. Boy was I wrong.

First, the parking situation was intentionally misleading for many reasons. They put out a sign that said the self-parking deck was full, even though there were still spaces. When we parked in the front to ask someone inside, the valet yelled rudely at us and was ultimately unhelpful. When you do park, it is very expensive. If you get it validated at the front desk, you can only park there till 3PM the next day. If you validate it at a machine outside, you get to park for 24 hours at the same price BUT you cannot leave the parking deck at all (front desk validation allows you to come and go as you please). However, none of the parking rules were made readily known to guests.

Our room experience didn't fare much better. We were shocked at the size of the room. It was TINY for the money we paid, but on a positive note our bathroom was huge in comparison. That was the only positive note. We discovered was a cut toenail in our sheets. The tables were very sticky from who knows what. In the bathroom we found hair all over the towels. When I turned on the water, it ran BROWN. Also the toilet seat would not stay up which is a hassle if you have a girlfriend who doesn't like pee on the seat. Also the bed was so squeaky that it was hard to keep my concentration when it was needed. I would highly recommend that you look somewhere else to stay.

I did complain about all this and the Hilton people were glad to bribe me with free parking, which I rightfully took. Luckily, I did thoroughly enjoy the city of Chicago, no thanks to the Hilton Chicago.

Was this review helpful?   Yes   No Comment
0 out of 1 people found this review helpful
One of the best hotels in Chicago!!!!!! – Posted Apr 02, 2009
by travelorsal  (1 reviews)
   
         
Good
35 year old with a luxury budget, traveling for leisure

WOW! This hotel is probably one of THE BEST hotels I have ever stayed in! I mean... great service, awesome food, and the rooms are fantastic! I would totally recommend staying at the Hilton Hotel for your next visit to Chicago!

Was this review helpful?   Yes   No Comment
Good food - bad customer service – Posted Mar 13, 2009
by houtraveler
   
         
Mediocre

pros: Good location for McCormick Place Convention CenterMy coworkers and I stayed Sunday, March 8th - Thursday, March 12th for PITTCON. Upon arrival my co-worker and I were not treated nice by Shawn at the reception desk. We booked our rooms...

read full hotel review on Citysearch

Was this review helpful?   Yes   No Comment
1 out of 1 people found this review helpful
We stayed at this Hilton for the Cubs – Posted Jan 18, 2009
   
         
Mediocre

We stayed at this Hilton for the Cubs Convention that was being held there. We were more than willing to pay the price to stay in the Hilton...we understand it is a high end hotel. However, the extra costs that were thrown in here and there were...

read full hotel review on IgoUgo.com

Was this review helpful?   Yes   No Comment
The staff of the Chicago Hilton were – Posted Dec 31, 2008
   
         
Excellent

The staff of the Chicago Hilton were very friendly and service oriented.The hotel was a little farther south on Michigan Avenue than I would have preferred.“The Chicago Hilton was a good place to spend the weekend after Christmas (it was very quiet)....

read full hotel review on MYTravelGuide

Was this review helpful?   Yes   No Comment
Fabulous location.“We had a great – Posted Dec 27, 2008
 
         
Excellent

Fabulous location.“We had a great experience at the Chicago Hilton. The rooms were clean and comfortable, the towels were the softest in the world, the lobby was beautiful, the staff was friendly and helpful, and it was just up the street from...

read full hotel review on MYTravelGuide

Was this review helpful?   Yes   No Comment
Staff was effective and friendly, room – Posted Dec 11, 2008
 
         
Excellent

Staff was effective and friendly, room clean, beds comfortable, heating system effective!A bit too far from Magnificent Mile, but we love The Loop too. Matter of preference.“The Hilton was everything I expected from a 4-Star...

read full hotel review on MYTravelGuide

Was this review helpful?   Yes   No Comment
The room was clean and had two – Posted Dec 11, 2008
 
         
Excellent

The room was clean and had two bathrooms.“Conveniently located on Michigan Ave, Chicago Hilton made our vacation worry-free. We parked at the hotel and walked to Millennium Park to Iceskate and to the Christkindl Market to enjoy German fare. A sushi ...

read full hotel review on MYTravelGuide

Was this review helpful?   Yes   No Comment
Very nice andhistoric building.Because – Posted Dec 11, 2008
   
         
Excellent

Very nice andhistoric building.Because it was such a historic building, not many electric sockets.“Beautiful building, if you like historic Chicago architecture. Felt like I took a step back in time...

read full hotel review on MYTravelGuide

Was this review helpful?   Yes   No Comment
 
ads
 
$252-$413
Get Rates for
Hilton Chicago
 
Set check-in date   
 
Set check-out date
 
Check on Kayak.com  (search 100+ sites)
 
 
ads

Chicago Hotel Deals

Other Hotels Similar to Hilton Chicago

PriceNameStarsAmenitiesRatingDistance **
$536-$911 Park Hyatt Chicago No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Pet Friendly Swimming Pool Restaurant Spa 3.4 / 5 1.68 mi
$289-$456 Hotel Allegro ? a Kimpton Hotel No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Pet Friendly No Swimming Pool Restaurant Spa 3.6 / 5 0.80 mi
$285-$472 Hotel Burnham ? a Kimpton Hotel No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Pet Friendly No Swimming Pool Restaurant No Spa 4.0 / 5 0.74 mi
$244-$410 Hard Rock Hotel Chicago No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Pet Friendly No Swimming Pool Restaurant Spa 3.9 / 5 0.91 mi
$298-$473 W Chicago Lakeshore No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Pet Friendly Swimming Pool Restaurant No Spa 3.4 / 5 1.53 mi
$193-$247 Fairfield Inn & Suites Chicago Downtown No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Not Pet Friendly No Swimming Pool No Restaurant No Spa 3.8 / 5 1.45 mi
$269-$269 Stan Properties Suites at 400 E South Water No Airport Shuttle No Casino Fitness Room No Golf Internet Access Kitchenette No Parking Pet Friendly Swimming Pool Restaurant No Spa not rated 1.01 mi
$183-$203 The Buckingham Athletic Club No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Not Pet Friendly Swimming Pool Restaurant Spa not rated 0.45 mi
$196-$301 The Silversmith Hotel & Suites No Airport Shuttle No Casino Fitness Room No Golf Internet Access No Kitchenette Parking Not Pet Friendly No Swimming Pool Restaurant Spa 3.3 / 5 0.61 mi
$188-$292 Central Loop Hotel No Airport Shuttle No Casino Fitness Room No Golf Internet Access Kitchenette Parking Not Pet Friendly No Swimming Pool Restaurant No Spa 3.6 / 5 0.57 mi
** distance from Hilton Chicago

Top Rated Hotels in Chicago, IL

  1. China Doll Inn
  2. Super 8 Chicago IL
  3. Best Western Hawthorne Terrace
  4. Days Inn Chicago
  5. Park Hyatt Chicago
  6. Hotel Allegro ? a Kimpton Hotel
  7. Hotel Burnham ? a Kimpton Hotel
  8. Fairfield Inn & Suites Chicago Downtown
  9. Homewood Suites by Hilton Chicago Downtown
  10. Hard Rock Hotel Chicago
  11. W Chicago Lakeshore
  12. The Palmer House Hilton
  13. Chicago Guest House
  14. Inn of Chicago, an Ascend Collection hotel
  15. Hilton Chicago
  16. Majestic Hotel
  17. The Whitehall Hotel
  18. Stan Properties Suites at 400 E South Water
  19. Fairmont Chicago - Millennium Park
  20. Wyndham Chicago
  21. Hyatt Regency McCormick Place-Chicago
  22. The Buckingham Athletic Club
  23. Hotel Monaco ? a Kimpton Hotel
  24. Sofitel Chicago Water Tower
  25. The Westin Michigan Avenue Chicago
  1. Doubletree Hotel Chicago Magnificent Mile
  2. Westin Chicago River North
  3. Embassy Suites-Chicago
  4. The Silversmith Hotel & Suites
  5. The Peninsula Chicago
  6. Old Chicago Inn
  7. Avenue Hotel Chicago
  8. Residence Inn Chicago Downtown/Magnificent Mile
  9. Oakwood Lake Michigan
  10. Amalfi Hotel Chicago
  11. The James Hotel Chicago
  12. Swissotel Chicago
  13. The Drake Hotel
  14. Chicago Marriott Downtown Magnificent Mile
  15. Hyatt Regency Chicago
  16. Wicker Park Inn
  17. Hotel Cass, Holiday Inn Express
  18. The Sutton Place Hotel
  19. Ohio House Motel
  20. Hotel Blake Chicago
  21. Sheraton Chicago Hotel & Towers
  22. Embassy Suites Chicago - Downtown/Lakefront
  23. Central Loop Hotel
  24. Club Quarters, Wacker at Michigan
  25. Comfort Inn & Suites Downtown

About TravelPost  |   Help  |   Contact TravelPost  |   Privacy Policy  |   Terms of Service  

  Top United States Travel Destinations  |   Travel Blogs  |   Cheap Airline Tickets - Kayak  

this is where check rates will go