I loved having two baths. The level of luxury and ambience was nice. I liked the small but comfortable rooms, excellent location, and the shuttle to downtown areas. I disliked the air conditioning function. The staff did not honor requests for service/billing/check-in. There was a fee for baggage hold, and check-in was inefficient. We had requested early check-in and were told we would be called when our room was ready. We were not called, but returned to the hotel at normal check-in time to find that the people occupying our assigned rooms had requested late checkout and our rooms were not ready. The air conditioning was not cooling properly.
This hotel made me feel sophisticated: It is a historic hotel complete with the luxury found in hotels of the era in which it was built (around 1910, I think). It's right on the lakefront at Grant Park, so there is a beautiful view. I usually don't stay in nicer hotels, so this was a nice change from normal for me.