Hilton Chicago Hotel

If you are looking for a hotel that provides chaos, noise 24/7, and a dinky little overpriced room this is the place for you. Be prepared for a 40 minute check-in and do not count on getting the room you requested, I didn't. The lobby of the hotel is impressive although walking through it is about as pleasant as getting through an airport on Monday morning... and airport food is better priced. This place is EXPENSIVE, they charge for everything; in fact I am surprised they do not charge to use the elevator. The hotel is located in a busy part of town and the sound of police sirens went on throughout most of the night, so good nights sleep is out of the question.

It is an old hotel in a historic building, to bad the a/c unit is original equipment, the room never did get cool enough to sleep well.

Please take my word for it, you do not want to stay here.

My wife and I stayed recently while attending a family wedding. While we found the hotel to be clean and attractive, we were disappointed with the service. We ordered a meal through room service and had to call back an hour later to check how long it was going to take. We were given a number of excuses including a glitch in the computer system and that the meal had been burnt and was being redone - when it did arrive it was incorrect. The hotel did make allowances for this hassle as it was made complementary. During that weekend I also sent an international parcel. I was surprised to learn 3 weeks later that the parcel was still sitting in the hotel - once again I was given excuses as to why it hat not been sent. My wife stayed there last year and enjoyed her stay, however, after these incidents we will not be returning.

the rooms the property was without a doubt beautiful in every aspect, service was outstanding at the front desk at the bar and restaurant. But after checking out we discovered our spare tire had been stolen while valet parked in the hotel garage after 3 days. We discovered our spare tire had been cut off the frame of the vehicle while parked in the garage owned by the hotel. The representative offered to cover half the expense to replace the spare tire, the estimate to cover the cost of damages and the spare tire was $1,256.00 plus tax. They would not pay the full balance because we didn't know we needed to look under the vehicle to check to see if the spare tire had been stolen. Of course as of right now it hear say we have yet to see a check from the Hilton for half the damage. Be alert make sure to check your vehicle from side to side and top to bottom because after you leave they are not responsible for any damages occurring on their property.

This is an excellent hotel ... and the main reason I believe so is due to the staff. Upon check-in, we were recognized as HH Diamond members and put in a nice lakeview room on the Diamond level. This floor included a light happy hour and breakfast in the lounge every day.

We inquired about renting bicycles and the concierge took care of everything. Later on, we needed a suit altered at the last minute and the concierge again had the matter in hand smartly; a seamstress was to our room within an hour.

I did encounter some difficulty with room service on one of the three nights I was there - the person answering the phone did not speak English well, and came off as quite brusque. Other than that I could find no fault with the staff or service.

Our room, as mentioned, had an incredible view of Lake Michigan, had TWO bathrooms and was kept clean with two daily visits from housekeeping. The bed was soft, inviting, and had great linens.

We secured all of this for an exceptional price through the website.

Hilton located 720 South Michigan Avenue, Chicago, IL, US, 60605

Located on Michigan Avenue's Cultural Mile, overlooking Grant Park and Lake Michigan, yhe Hilton Chicago is approximately 18 miles from O'Hare International Airport. The Hilton Chicago is in Chicago's cultural core near museums, theaters, and nightlife. It is near McCormick Place Convention Center. - I ask for help to get few good tickets to Chicago theater - no luck

got tickets but only for corner sits of the theater- could not enjoy show and I ask for a good tickets

Hotel amenities include the three restaurants, athletic club, valet laundry service, beauty salon, concierge desk, currency exchange, gift shop, local area transportation, shoeshine stand, and room service.

Hotel restraurants expensive, but have good fresh quality food

Room service - have to wait almost a hour for delivery of my mail

Good quality show shine

Guest rooms feature individual climate controls, cable TVs, pay-per-view movies, free weekday newspapers, clock radios, Internet access, automated voicemail, fax hook-up capabilities, irons and ironing boards, hairdryers, dual-line phones, and coffee service with complimentary coffee and tea.

pay-per-view movies - old movies and many adult films - all of them over priced fax hook-up capabilities - did not work for me ended up going back and fourth from main area lobby to service area just to fax and get my faxes

coffee service with complimentary coffee and tea - second grade products no taste individual climate controls - did not work properly ended up with cold