Hilton Charlotte Executive Park Hotel

I recently coordinated a large company meeting here including overnight guest rooms. Guest rooms were nice, meeting space was large, catered lunches were very nice. Caterers were efficient and helpful while setting up room and serving meals.

Trying to put this meeting together proved difficult. The Director of Catering was handling my meeting preparations, and quit the week before meeting was held. No one bothered to notify me, even when I called and asked for him, they simply transfered me to his voicemail. I finally got someone else to assist me, and she went on vacation a couple days before the meeting without giving me advance notice. The day of the meeting I had no one to call on to assist me with last minute changes. I was overall very unhappy with the sales & catering department's lack of organization and client communication. They did not act as if they were interested in keeping our business or have our company return, even though we spent a great amount of money on our meeting and rooms.

The staff was very helpful as I arrived before I could check in. They offered me use of some of the facilities while I waited. I ended up staying another night and they were very good about working with me to get me a room there.

This hotel made me feel welcome: They checked on me repeatedly as I waited in the lobby for check in time.

The bar was overpriced and almost non existent.

I was impressed with the quality and the service provided.

This hotel made me feel important: They welcomed me at check in and they had adequate staffing so I did not have to wait in line to check in. They also had the room I expected.

The hotel was fine. It was as expected. There were no problems.