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Hearthstone Inn and Suites

3 Stars
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191 Brenton Way   [edit info]
Shepherdsville, KY 40165, United States +1 502 955 9550 www.hearthstonesuites.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Enjoy your stay in our log furnished lodge with great views of the surrounding mountains and Shadow Mountain Lake. This property is open... more »
 
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Hotel Review

1 of 18 reviews
 
2 out of 2 people found this review helpful
Our stay was terrible! – Posted Nov 17, 2007
by shoppingtrouble108  (1 reviews)
   
         
Horrible
27 year old with a luxury budget, traveling for leisure

My future mother in law reserved a room for 3 nights recently and during her stay we ran across a few major issues.

First being the site of roaches everywhere...they were crawling under our feet while eating in the snack area outside the pool. When we mentioned to a worker that we had seen the roaches he replied "Well my boss is cheap I'm not surprised and anytime someone reports seeing them we are supposed to give them a free drink from the drink machine".

My mother in law followed up with a different staff member that was supposed to be the manager and he made her out to be a liar or to seem as if she didn't know what she was talking about. He called them water bugs but it definitely wasn't a water bug!

Our second issue was the indoor water park. It's a great set up as far as looks are concerned but the chlorine was so strong in there that all of our eyes were watering, red, and scratchy. Our sinuses were also burning like crazy. We tolerated it long enough so that the kids could enjoy the water but it was not fun for us adults. Another issue in the water park would be the lack of supervision on staff. There were many kids of all ages going down the water slide and the way it's set up you go down at your own discretion and kids were landing on top of each other at the end of the slide which holds 4ft of water. I saw many kids crying within a two hour time frame.

I do not and will not recommend a stay at this hotel. There is a Holiday Inn (Holidome) not too far from this location in Louisville, KY that is really nice for families to stay!

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