Hawthorn Suites Orlando Hotel

My family and I were excited for the week away and were in need for swimming comfort and relaxation. The service was terrible, we had to call the front desk 4 times to ask for more towels, while my daughter stood in the bathroom shivering cold. My husband found mold on his bagel in the morning at the breakfast and the pool was gross and contained many band aids. We were given a room that smelt like smoke and dirty feet. The water in the shower was cold. I lost connection on the phone twice when talking to my mother and father. There were barely any tv channels, and my children were hard to please without some decent children channels. The beds were gross and I felt like i was sleeping in dirt. The rooms are small and the room service does not do a good job. This hotel deserves to go out of buisness for the way they conduct their service. DO NOT GO TO THIS HOTEL!!!!!!

We had won a paid trip to Orlando and were scheduled to stay at the Hawthorn Suites. When we arrived the receptionist was extremely rude and didn't even give us directions to our room. Although the title of the hotel is the Hawthorn Suites, we actually didn't have a suite at all. In fact the room was so small that it was a fire hazard for us to have a cot. The room was dated, the beds were uncomfortable and had tacky comforters, the towels were dingy and frayed, there was a mini fridge with a microwave plopped on top, the toilet clogged the first day, and the hallways were extremely dirty. Needless to say we complained and were moved to a Spring Hill Suites nearby. It was like night and day. We felt like royalty at the Spring Hill. Bottom line... do not book this hotel!

We had two queen beds in one separated room, one pull out bed in separate room.

Good full breakfast. One bathroom. Next to Seaworld. Big room.

Next to I-4. Swimming pool with mini pool for kids and a small playground.

Older hotel. Overall, enjoyed the big room and the breakfast. Did not have to spend that much for the room.

My family & I have used this hotel for the past five years. For the cost per suite, it is hard to beat.

The facilities are basic, but the pool and Jacuzzi are great for the whole family and the breakfast is good, if a bit repetitive. It is close to all parks especially Sea World (a 10 min walk).

There are lots of places to eat plus takeaways, shops, and a petrol station within 5/10 min walk. The staff is helpful and they now have wireless capability in all of the rooms.

The rooms were very dated and hotel was styled in seventies attire.