Hawthorn Suites Limited Alexandria Hotel

The hotel was under renovation and we were not informed of this prior to our arrival. Therefore, the fitness room was not open and there was quite a lot of noise fairly early in the morning. The room was very large, and included a kitchen, which was nice, but much to our surprise on getting our credit card bill, we were charged for 2 rooms for 9 nights rather than 1 room for 2 nights, a difference of over $1500. Thinking this would be easy to clear up, I was referred by the hotel to their customer service central department, but after several conversations with this department, the charge remained on my credit card bill. I had to dispute the charge with my credit card company. As the problem was later transferred to the fraud department of my credit card company out of the dispute department, I gather that even my credit card company had some difficulty resolving this issue. Be very careful if you stay in this hotel, and keep your receipts!!!

I recommend you do not book at the Hawthorne Suites Alexandria or you will be sorry. There is currently no restaurant facilities as they are undergoing a renovation. They recently were using 2 rooms as a temporary dining room. Unfortunately, they didn't have a license to do that, (unofficially heard this) and the local authorities found out. Now, breakfast has been cancelled. And, instead of the promised food on the daily menu they offered only cold pizza tonight as they can't cook on premises anymore. My room was filthy dirty with major stains throughout, and many dead bugs visible. The maid continually would remove items from my room without replacing them. The elevator shaft continually makes loud noises like a jackhammer/drill. The hotel rooms are very noisy no matter where you are. .the I-395 highway in the front and busy Van Dorn Street in the back. There also was a problem with water pressure in the room. The room was very worn out, old, and lighting was bad. There also were some bad smells in the hotel. Management has a real attitude problem. Overall, a horrible value. I would rate the Hawthorne Suites Alexandria 10 steps below the worst motel you've ever stayed at.

The hotel lobby was closed for remodeling, a sign indicated that the entrance was the side door, when in actuality the entrance was the handicapped entrance at the front of the hotel. The restaurant and the bar were supposed to have been open in May but at the end of June there was nothing there yet. The breakfast and the dinner were served buffet style in a converted guest room on plastic plates and then had to be carried back to the rooms to be eaten. The room service fell apart, one night we had no service at all and another night we had to request towels and wait until late afternoon for the room to be made up. The staff was friendly and eventually helped, but they seemed undermanned and overwhelmed at times.

The hotel under renovation which caused some disruptions. The buffet breakfasts were very good. The pool could have been a bit warmer. The door opener for disabled malfunctioned often. The personnel was very helpful.

It was perfect during the Marine Corps Marathon! It had an excellent location, comfort, and service! They had great collaboration and marketing on the MCM website.

This hotel made me feel relaxed: The full kitchen afforded us unexpected comforts.