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Hawthorn Suites LTD. Dallas - Irving/DFW Airport

2 Stars
 
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5000 Plaza Drive   [edit info]
Irving, TX 75063, United States +1 972 871 1412 www.hawthorn.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Hawthorn Suites - Irving, TX - The Perfect Hotel for an Extended Stay or Weekend Getaway. Enjoy all the amenities of home and experience... more »
 
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average guest rating 2.9 out of 5

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Hotel Review – – Posted May 04, 2007
   
         
Okay
55 year old female with a luxury budget, traveling for business

I am somewhat likely to return to the Hawthorn Suites LTD. Dallas - Irving/DFW Airport.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Booked Sales Meetings, Rooms – Posted Jun 28, 2007
 
         
Excellent

I have booked Sales Meetings and Rooms at this hotel for 7 years. The staff has always been cordial, considerate and helpful. Millie in the Sales Dept is a...

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0 out of 1 people found this review helpful
Can't wait to do it again! – Posted Apr 02, 2007
 
         
Excellent

Me and my boyfriend just got back from this hotel on Saturday. We stayed from wed-sat and stayed in the Jacuzzi suite. Had a wonderful time!!! Staff was nice and we really enjoyed our stay! Close to Dallas and very reasonable pricing plus the...

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It's a good place – Posted Nov 21, 2006
by AndySmacks  (1 reviews)
   
         
Good
34 year old male with a moderate budget, traveling for leisure

We had lots of fun staying here.

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1 out of 1 people found this review helpful
It was simply awful! – Posted Nov 19, 2006
by LanaBradley  (1 reviews)
   
         
Horrible
40 year old female with a luxury budget, traveling for leisure

This property was poorly managed, the front desk and kitchen were understaffed, and there was no weekend manager on duty.

The property was poorly maintained. The bathroom mirror was missing from the wall, the bathroom light didn't work properly, there were no pillows for pull-out sofas, no ashtrays in smoking rooms; no extra pillows or blankets in the closets, not enough extra towels, an unbearably hot dining room, it was over 85 degrees at breakfast in November. The rooms had thin walls, it was close to the airport, you could hear airplanes all night. And, if that wasn't bad enough, my credit was charged twice for the room.

It was so disappointing, I've stayed at some really nice Hawthorn properties, but this DFW Airport location just didn't measure up.

My advice, don't repeat my mistake, move on to the next hotel on the list. This one was a dud, a 1-star hotel at a 3-star price.

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1 out of 1 people found this review helpful
Rude, rude, rude – Posted Jul 20, 2006
   
         
Horrible

The manager was rude and the sales department was rude. Would not listen to my complaint and just kept cutting me off when I was trying to state my complaint. At least let me finish my sentence before you dismiss me!!! I'll take my money...

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1 out of 1 people found this review helpful
Hotel Review – – Posted Jul 21, 2003
   
         
Mediocre
by a traveler from Presque Isle , PA
39 year old female with a luxury budget, traveling for leisure

It was a poor-quality hotel. The phone in the room didn't work--I could not receive incoming calls.

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