Hawthorn Suites Greenville

This property has potential, but for the time being has many issues.

The front desk staff is very friendly, the cleaning staff lacks direction and motivation. Their service is inconsistent. I found someone's socks in my room, they forgot to replace a pillow case they removed, etc. It's just not perfectly clean.

The property has been renovated to a degree, so rooms have newer furnishings (not beds, they are old). They have issues with some of the infrastructure.

The only problem was that the maid did not seem to come often enough. I went through the entire weekend and the maid never came.

This hotel made me feel content: I loved having a fireplace in my room, as well as the full kitchen.

This is a very nice property with a helpful staff. I must stay that their housekeeping staff isn't the greatest. When I checked in, the room had cereal all over the floor and no one had swept the floor. I had to ask to have my bed sheets changed after a week and I got attitude from the housekeeper. The mattress in room 122 was old and very soft.

This hotel made me feel important: I was recognized as a repeat customer.

The recent renovations are very nice.

This hotel made me feel welcome: I liked the friendly greeting and the pleasant attitude of the staff.