Booked through their own website. Requested king size bed in the adult tower as we were on our first weekend trip without our children.Arrived and was told we could request a king on-line but that didn't mean we would get it. Ended up with a king size bed in the family tower. Slow elevators packed with a million kids running around with little supervision. Room was filthy..peeling wallpaper..no water pressure and the TV did not work..had paid for a river-view room..ended up overlooking a parking lot. Everyone in line had a problem with their room at check in. On-line guests are not treated well at all. Our room was the worst room we have ever stayed in. I cried..our first get away trip in 14 years and I ended up in a box of a room with food smeared into the chairs...we checked out first thing in the morning despite our 2 day reservation and went and stayed at the Pioneer...a fabulous choice!! Sad how badly they treat their guests..we never dropped a dime into any machine. We refused to give Harrah's any of our gambling money. And the fact is when we gamble, we gamble heavy. Please do not stay at Harrrah's...you will be disappointed.