Harrah's Casino and Hotel Reno - Page 9

The Cafe Napa service, the waiters and the waitresses, were sub-par in comparison to other times that I have visited this coffee shop.

This hotel made me feel content: I was able to upgrade to a premium room that had very nice bedding. The Diamond hotel registration staff was very polite and accommodating.

It was a good stay, but I was demoted from platinum to gold.

This hotel is in the perfect location. The staff is very friendly. There's terrific food in the Steak House, and the employees are familiar with the casino and its perks, etc.

We enjoy staying at Harrah's. The location, comfort and service are great and everything is satisfactory.

Harrah's offers consistent quality with minimal 'extras' at Reno. I had an enjoyable stay and a great follow-up from the casino host.

The coffee maker wasn't cleaned. Overall, this hotel has declined since my last visit, it needs all around improvement.

It has become a tradition for us to stay there. The only problem was the computers were completely down at check-out time which created a lot of confusion and uncertainty.

My only problem was the pool and sauna. You had to pay to use them (they were not part of services) and there was no jacuzzi. It was very cramped.

I always have a great time at this hotel. It has good food, good employees, and great prices.

It was priced right and satisfactory for the stay. The dealers were very friendly.

The staff was very friendly and helpful, and the rooms were large. I would highly recommend Harrah's.

We always stay at Harrah's in Reno. We use our total rewards card and get plenty of comps.

We always have a wonderful stay at Harrah's Reno. The only place to have dinner is in the Steak House, the service and food are always above par. Harrah's staff always has a smile.

We love staying there because of the staff, and the food and the keno is fun for us.

The employees were nice, but the housekeeping staff needs additional training.

We always enjoy our stay with Harrah's. We had a good time. We relaxed, had fun and good food. That is all we wanted.

The location was good, and comfort and services were as expected.

This hotel has the most helpful employees I've ever seen. They were more than willing to 'go the extra mile'. They make you feel that you're their only client.

I was somewhat disappointed in the condition of the cleanliness of the room: the carpet was stained and obviously repaired, quite poorly.

The location is good, the room was okay, but the restaurants didn't have the best tasting food. The employees were great.