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Hampton Inn by Hilton Monterrey/Galerias-Obispado

4 Stars
 
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Avenida Gonzalitos 415 Sur Obispado   [edit info]
64060 Monterrey, Mexico 52-81-8625 2450 hamptoninn.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 1:00p
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average guest rating 1.0 out of 5

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Two Thumbs Down – Posted Jun 09, 2008
by ttravelguide  (1 reviews)
   
         
Horrible
42 year old male with a luxury budget, traveling for business

Mayhem in the lobby throughout my five day stay;

No kitchen in the building so room service was slow and poor (e.g., an $8 glass of wine arrived in a styrofoam container after 40-minutes);

Front desk staff put me on hold and then hung up several times during my requests for, e.g., an ironing board, coffee packets);

Awoken at 2:00 am--the night before my *early* departure the following morning--to discuss the details of my booking. Really.

No interest from the Hampton's local or head office in resolving these issues.

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