Hampton Inn and Suites Downtown Hotel - Page 1

This is one of the better, more updated hotels in the Knoxville, downtown area. I had a few problems with the cleanliness of the floor of my room and the housekeeping staff left my door open all day Saturday; however, the management staff was more than apologetic and made amends. I would probably stay here again if I needed to be in the immediate downtown area. Otherwise, choose the SpringHill Suites at Turkey Creek (Knoxville).

Sept 23, 2007

My family and I made rsvp w/the hotel's reservationist. I wanted to

make sure no charges were to be place on my credit card. It was

solely used to reserve the room as a guarantee. It was made perfectly

clear by myself to the reservationist that I strictly wanted to pay

cash. I was told not to worry about it that I could pay anyway I

preferred: cash or credit card. Upon check-in at this hotel, I paid

cash as I requested.

On Sept 2nd, my family and I returned back to the hotel after a very

long day of enjoying ourselves only to discovered that everybody that

lived in Knoxville was celebrating their boone's day. The hotel was

right in the midst of the fireworks. We was told by the hotel's guard

that there was no parking in the hotel's garage because they allowed

the non-paying guest to park in the parking spaces designated for the

guest. Vehicles was double parked into the garage. When the night

manager arrive, she rushed inside and never came back out. She even

park her little car on the sidewalk blocking the exit of the garage.

Basically, there was no way in or out of the garage. My husband & I

decided to check-out and go to another hotel. We end up paying more

than this hotel, but it was worth every price. The rooms was a lot bigger, cleaner and staff was very friendly. If you want a tight room, then the Hampton hotel & suites in Knoxville is the place too go. We explained what happen at the Hampton to the staff and night manager at the other hotel they thought we were kidding around w/them. We were very serious.

After arriving home, I tried to used my credit card only to discovered

that I was charged twice by the Hampton hotel. I was so distraught

that it took 3 days and several phone calls to this hotel and my

credit card company to have the extra charges taken off my credit

card. I couldn't not believe what happened especially when I paid

them cash upon checking in the hotel. The young man that check me out

was very unhelpful from the night office manager who got nasty w/me on

the phone.

We will never stay at the Hampton hotel ever again. They are dishonest

and a very rude staff.

We were among the first guests of this wonderful property in June. The rooms were beautiful and the beds were amazing! You cannot beat the value and location. We cannot wait to return!